Rainbet Privacy Policy

01 Introduction

Rainbet is committed to protecting the privacy of everyone who uses our platform. We understand that when you share personal information with us — whether during registration, when making a deposit, or when contacting our support team — you are placing trust in us to handle that information responsibly.

This Privacy Policy explains in plain language what data rainbet collects, why we collect it, how we use it, who we may share it with, and what rights you have as a rainbet user. We have written this policy to be as clear and straightforward as possible, because we believe you deserve to understand exactly how your data is being used.

This policy should be read alongside our Terms and Conditions, which govern your use of the rainbet platform more broadly. Together, these two documents form the complete agreement between you and rainbet regarding your account and your data.

02 Data We Collect

Rainbet collects personal data in several categories. The table below summarises what we collect and why.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or with your explicit consent.

03 How We Collect It

Rainbet collects your personal data through the following channels:

• Direct interactions: When you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or respond to a survey or promotion.
• Automated technologies: When you use the rainbet platform, we automatically collect technical and usage data through cookies, server logs, and similar tracking technologies. See Section 6 for more on cookies.
• Third-party sources: We may receive data about you from identity verification providers, payment processors, and fraud prevention services when you use their services in connection with your rainbet account.

We only collect data through these defined channels. We do not purchase data lists or collect data from social media platforms without your explicit consent.

04 How We Use Your Data

Rainbet uses your personal data for the following purposes. For each purpose, we have identified the legal basis that allows us to process your data in that way.

• To operate your account and provide our services — including processing deposits, settling bets, and paying out winnings. Legal basis: contract performance.
• To verify your identity and age — as required before you can deposit or withdraw. Legal basis: legal obligation and contract performance.
• To prevent fraud and money laundering — by monitoring transactions and account activity for suspicious patterns. Legal basis: legal obligation and legitimate interests.
• To provide customer support — by using your contact and communications data to respond to your queries. Legal basis: contract performance.
• To send you service communications — such as deposit confirmations, withdrawal notifications, and security alerts. Legal basis: contract performance.
• To improve the platform — by analysing usage data to understand how players use rainbet and where we can make improvements. Legal basis: legitimate interests.
• To support responsible gaming — by monitoring play patterns to identify players who may need support. Legal basis: legal obligation and legitimate interests.
• To send promotional communications — only where you have opted in to receive them. Legal basis: consent. You can opt out at any time.

05 Who We Share It With

Rainbet does not sell your personal data. We share your data only with the following categories of third parties, and only to the extent necessary for the specific purpose.

• Payment processors — bKash, Nagad, and Rocket receive the financial data necessary to process your deposits and withdrawals. They operate under their own privacy policies and are responsible for data they hold independently.
• Identity verification providers — we use third-party services to verify your identity and age as required. These providers receive only the data necessary for verification.
• Fraud prevention and security services — we share technical and transaction data with services that help us detect and prevent fraud and money laundering.
• IT and platform service providers — companies that provide hosting, database, and infrastructure services for the rainbet platform. These providers process data on our behalf and are contractually required to protect it.
• Legal and regulatory authorities — we will disclose personal data to law enforcement, regulators, or courts when required to do so by law or when we believe disclosure is necessary to protect the rights, property, or safety of rainbet, our players, or others.

All third parties with whom we share data are required to handle it securely and in accordance with applicable data protection laws. We do not allow them to use your data for their own marketing purposes.

06 Cookies

Rainbet uses cookies and similar tracking technologies to make the platform work properly and to understand how it is being used. A cookie is a small text file placed on your device when you visit a website. Here is how we use them:

• Essential cookies: These are required for the platform to function. They keep you logged in during your session and remember your preferences. You cannot opt out of essential cookies without stopping use of the platform.
• Analytics cookies: These help us understand how players navigate the platform — which pages are visited most, where players drop off, and how long sessions last. This data is aggregated and anonymised where possible.
• Security cookies: These help us detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious transactions.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the rainbet platform. We do not use cookies to serve third-party advertising.

07 Data Security

Rainbet takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration.

• All data in transit between your device and our servers is encrypted using TLS (Transport Layer Security).
• Sensitive data, including passwords and financial information, is stored in encrypted form. Passwords are hashed and never stored in plain text.
• Access to personal data within rainbet is restricted to staff who need it to perform their job functions. All staff with data access are trained in data protection practices.
• We conduct regular security reviews and vulnerability assessments of our platform and infrastructure.
• In the event of a data breach that is likely to affect your rights or freedoms, we will notify you and the relevant authorities as required by law.

While we take every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account secure — please use a strong, unique password and never share your login credentials with anyone.

08 Data Retention

Rainbet retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account data: Retained for the duration of your account and for a period of up to 5 years after account closure, as required for legal and regulatory compliance.
• Financial transaction data: Retained for a minimum of 5 years from the date of the transaction, as required by anti-money-laundering regulations.
• Identity verification data: Retained for the duration of your account and for up to 5 years after closure.
• Support communications: Retained for up to 3 years from the date of the last communication.
• Technical and usage data: Retained in aggregated or anonymised form for platform improvement purposes. Identifiable technical data is deleted or anonymised within 12 months.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

09 Your Rights

As a rainbet user, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected]. We will respond to all requests within a reasonable timeframe.

Please note that some rights are subject to limitations — for example, we may not be able to delete data that we are legally required to retain. We will always explain clearly if a limitation applies to your request.

10 Minors

The rainbet platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you believe that a minor has provided personal data to rainbet, please contact us immediately at [email protected] and we will take steps to delete that data and close the associated account.

11 Policy Changes

Rainbet may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the effective date at the top of this page.

For significant changes that materially affect how we use your personal data, we will notify registered players by email or through an in-platform notification before the changes take effect. We encourage you to review this policy periodically so you are always aware of how your data is being handled.

Your continued use of the rainbet platform after any update to this policy constitutes your acceptance of the revised version. If you do not agree with the updated policy, you should stop using the platform and contact us to close your account.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how rainbet has handled your personal data, please get in touch. Our team is available 24 hours a day, 7 days a week.